Phase 2 findings

A photo of a woman using a digital interactive in a museum

Phase Two of the One by One project explored the digital skills and literacies that people who work and volunteer in museums need. We looked at ways of defining, articulating and understanding those needs, building upon the findings of Phase One and using a range of research and consultation methods.

The findings from this phase are documented in this recently published downloadable report:

Understanding the Digital Skills and Literacies of UK Museum People: Phase Two Report (English)

Deall Sgiliau a Llythreneddau Digidol Pobl Amgueddfeydd y DU (Welsh)

Key findings:

Phase Two found that the museum sector’s approaches to understanding and building digital skills and literacies need to be:

  • Person-centred, led by individuals’ needs rather than technologies or other external drivers;
  • Purposeful and values-led, clearly related to organisational missions; and
  • Nuanced and contextualised – helping people understand and relate skills to their own practice and setting.

Phase Two found that museum people need:

  • Clear, consistent and widely recognised terms and definitions around digital skills and literacies, but not a single, set list;
  • Responses that are both strategic and practical – helping them to set priorities and plan and track progress and proficiency;
  • Support in recognising and then creating and enabling the conditions needed for organisational change to happen and thrive; and
  • Guidance, tools and resources to support them in building their digital skills and literacy effectively.

 

Download and read the Phase Two findings in our report:

Understanding the Digital Skills and Literacies of UK Museum People: Phase Two Report (English)

Deall Sgiliau a Llythreneddau Digidol Pobl Amgueddfeydd y DU (Welsh)

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